National Roaming Activated: Over 3 Million AirtelTigo Subscribers Transition to Telecel Network

On September 5, 2025, the Minister for Communication, Digital Technology, and Innovation, Sam George, announced that the government has taken swift and decisive action to safeguard over three million AirtelTigo (AT) subscribers following a mounting financial crisis. This crisis, which led to ATC Ghana disconnecting power to AT's telecom sites nationwide due to unpaid debts, has prompted emergency measures to ensure continuity of services.

Speaking at a press conference, Sam George provided a detailed background to the situation, attributing it to Ghana's controversial acquisition of AirtelTigo in 2021. He explained that, "In 2021, following Bharti Airtel's exit from Ghana, the Government of Ghana acquired the shares of AirtelTigo for a nominal fee of US$1 and committed to protecting jobs and ensuring the continuity of services." The ongoing financial challenges, however, have highlighted concerns about the long-term viability of this arrangement.

The crisis escalated on September 1, 2025, when ATC Ghana, the company managing the telecom towers of AirtelTigo, began disconnecting power to the company's radio access networks. This disruption, caused by debts now estimated to exceed $150 million, threatened to cripple AT’s operations across the country.

In response, the National Communications Authority (NCA) intervened, directing both AirtelTigo and Telecel Ghana to immediately activate a national roaming agreement. This agreement allows all of AT’s customer traffic to seamlessly migrate onto Telecel’s network, thus preventing a nationwide shutdown that could have affected millions of subscribers.

Sam George reassured the public that despite these challenges, all of AT’s services, including voice, SMS, data, and AT Money, remain fully operational. "The roaming agreement ensures that there is no disruption to services, and we have avoided a major national crisis," he said.

This move is expected to provide relief to millions of customers who rely on AT's services, while also offering a temporary solution until the underlying financial issues are resolved. The government has pledged to continue its efforts to address the financial challenges facing AirtelTigo, with a focus on ensuring the long-term sustainability of telecommunications services in Ghana.

Source: mynewsgh

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